Travellers on trains and ferries within the EU have new guarantees of compension, assistance and information for delays, as is already the case for air passengers.

The new rights include, amongst others:

Cancellations or delays at departure of more than 90 minutes:

In situations of delay in arrival or cancellation of journeys:

More precisely, you will be able to claim compensation of 25% of your ticket price for a delay of at least:

You will be entitled to half of your ticket price for delays that are more than double these times.

Compensation must be paid within a month of the complaint being made.

No compensation is payable if the delay is due to to adverse weather conditions that would endanger the ship.

Additional protection for people with a disability or reduced mobility:

Right to information:

Complaint handling:

The changes have been introduced as a part of the a new regulatory framework throughout the European Union.

The regulation applies if you depart from an EU country, or if you arrive in an EU country on a ferry operated by a company established in an EU member state.