Complaints about Post Offices in France, La Poste

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#Guide to French Poste Office - La Poste

8. Complaints Procedure

If you wish to make a complaint (a 'réclamation') about some aspect of the service provided by La Poste/La Banque Postale then you may wish in the first instance to approach your local branch.

If this does not resolve the matter then in relation to La Poste you need to complain to their Déposer une réclamation and complete the on-line form. You can also ring 3631.

If you still do not get the satisfaction you seek then you should contact the Médiateur du groupe La Poste.

If you wish to complain about La Banque Postale, you should contact the local branch in the first instance, following which you can make a complaint to their Service Clients on 3639. To make a more formal complaint contact Service Après Vente La Banque Postale au 09 69 39 99 98.

If the matter is not resolved to your satisfaction you can complain to the Médiateur de La Banque Postale.

The Médiateurs are required to give a decision within two months of your complaint. Although their view is not binding it is generally adopted.

Next: Glossary of the French Postal Terms

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